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How to Bridge the Corporate Knowledge Gap

 

Posted on Mon, 31/10/2016 - 16:28

The knowledge crisis in the corporate world is becoming greater. Technology has provided access to information, but now employees are drowning under data. They have to deal with a huge amount of information and often are unable to find the actual answers. 

So many times an employee is found saying “Oh! I did not know I was supposed to do it this way!” This is indicative of a knowledge gap. Organizations need to identify these gaps and resolve it. If an employee is unaware of what to do in a particular situation, then it is sure to reflect in his work in terms of unsatisfactory customer service, missed sale opportunities, and so on.

Here are some ways to bridge the knowledge gap.

Mobile Learning

Bite-sized learning

Micro-learning training modules are short and focused on a specific topic. There is no defined duration,but it usually lasts less than five minutes. They can be in the form of a game, activity, video, or quiz.

The training benefits of micro-learning are:

  • It provides results, immediately. Learners can access it at the time of need and achieve success immediately.

  • It is considered to be knowledge available at your fingertips. You can access it on the go.

  • Micro-learning is budget friendly.

  • Busy employees, especially if they are traveling, appreciate these bite-sized learning more. They cannot afford to spend time on face-to-face training or long drawn eLearning.

Mobile Learning Games

Using games to teach a topic is a great idea to enhance learning and close the knowledge gap. Short games are used to assess the knowledge of the learners.

The training benefits of gamification are:

  • The fun factor of games keeps the learners hooked to the course. They retain more knowledge if they are engaged.

  • It provides immediate feedback. Learners know their gaps on the spot. This further helps in better recall and retention.

  • Points and badges introduce a sense of healthy competition among the players.

  • Almost all topics can take advantage of gamification.

Social Learning

With the technology boom continuing, no one can ignore the effects of social media. There are huge benefits to tap into social learning.

  • New technologies help expand the way we learn. It frees learners from being bound by time and location. Now, learners can interact and discuss their problems with each other irrespective of time and place. They can seek help from experts to solve their problems. They can participate in forums. They can even do group study, thanks to digital learning.

  • Collaboration is the key. Some learners enjoy explaining topics to others who seek help. This helps in boosting self-esteem. Some require support to finish their assignments. It’s a win-win situation both ways. Collaborating unlocks immense tacit knowledge.

  • Tagging and filtering content is a great way to access relevant knowledge for those people who are hard- pressed for time. Digital learning helps learners to tag content based on relevant topics. And others can filter and take advantage of the tagged content.

  • All learners are not equally outgoing. Some may find it intimidating to ask questions in front of peers. But in a virtual environment, the dynamics are different. They are more comfortable asking questions to the trainer or their peers.

We offer innovative learning solutions based on learner-appropriate strategies. If you want to deal with knowledge gap challenges, we have a solution for all your learning needs. Get in touch with us, now!

By Designing Digitally, Inc.