L&D in the Government and Municipality Sector

Designing Digitally

09/22/2020

The government and municipality sector has always been ahead of digitization and is only expected to increase as the demand for travel continues to grow. The transition from traditional methods to virtual learning helps improve training effectiveness as well as the quality of performance. 

With our experience in eLearning consulting and development being over a decade strong, Designing Digitally has supported the government and municipality sector and learned the major obstacles they often faced. This article will explore some of the key elements regarding learning and development programs within government and municipality.

Training Topics for Government & Municipality Employees

Some of the most common training topics for government and municipality sector employees include:

  • Communication Skills
  • Computer Skills
  • Customer Service
  • Delivery of Public Services
  • Employee Development
  • Facilities Security and Safety
  • Finance and Accounting
  • Human Resources
  • Labor Relations
  • Law Enforcement
  • Leadership and Management
  • OSHA and Safety
  • Project Management
  • Public Safety and Security
  • Staff Certification
  • Staff Recruiting and Hiring
  • Staff Turnover and Onboarding
  • Team Building

As you can see, there is a lot that goes into being a prepared and skilled government and municipality employee. Online learning can help by offering many benefits that can't be found with traditional methods. Let's take a look at some of those.

Technology Learning

With eLearning programs, you provide flexible, on-demand learning that allows government officials to gain the fundamental tools and knowledge needed to achieve the goals of their teams.

Recruitment

With technology-driven training, you can combat increasing retirements and attract new talent by offering learning and development programs that cater to the modern millennial learner. 

Consistent Training

eLearning allows you to reduce the miscommunication between municipal officials and local government staff with consistent training messages that deliver only the necessary information. 

Employee Retention

Improve performance and employee retention with online learning programs by offering continuous training opportunities that allow employees to develop and advance within their sectors. 

Compliance

With eLearning modules, you make easy updates to courses and stay up to date with codes and regulations through training programs and ensure company compliance.

Experiential Learning

eLearning training programs allow you to prepare government and municipality employees for real job situations by offering experiential learning courses that allow safe training without any risks or consequences.

Training for The United States Census Bureau

At Designing Digitally, we have been lucky to partner with The United States Census Bureau. A major accomplishment we are both proud of is the 2020 Census 3D Simulation that we teamed up for. With this eLearning simulation, the Bureau was able to improve learning and development ROI by reducing the overall training and onboarding expenses. Additionally, the Bureau was able to roll this program out to more than 50,000 employees to prepare for the 2020 census count that was done this year. 

Training Challenge & Solution

The Challenge:

After replacing face-to-face training with a virtual solution, the United States Census Bureau distributed laptops to their 50,000 temporary employees. They then realized the hardware was outdated and internet access was limited.

The Solution:

Our team created an immersive simulation that teaches employees how to follow the procedures and protocols for polling, as well as how to use the census software. A virtual trainer guides the learner through a 3D neighborhood to show them how to properly approach homes, speak with the residents, and record the information they gather. Then, the learner gets to practice the procedures on their own in multiple realistic environments, including a prison and hospital. The application stores the learner’s data in a file on the computer. When they connect to the internet at a later time, the application automatically sends the data to the Census Bureau so they can record who has completed the training.

To read more about this eLearning course that was created for the United States Census Bureau, see the full case study. If you are interested in talking more with our team and would like to explore different eLearning solutions for your team, book a time to chat with us! 

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