Mobile Performance Support: the Benefits

Designing Digitally


While the term “performance support” is certainly not a new phrase, it definitely has a new feel in the workplace thanks to the advances in smartphones. In fact, it wasn’t too long ago when companies faced massive logistical problems when it came time to update their staff members on new policies and practices, and the costs alone from productivity losses made these training sessions a real nightmare. Mobile performance support provides training when and where it is most convenient.

Here are just a few of the major benefits of mobile performance support-

True Knowledge on Demand

One of the most convenient aspects of the Digital Age is that almost everyone uses a smartphone and carries it with them everywhere. While they are not ultra-powerful in terms of processing power, smartphones are reliable miniature computers that can easily meet the demands of today’s business applications; including all aspects of performance support as well. With responsive design features, it can also be delivered and implemented across a wide network of employees at multiple locations.

Readily Accessible on Numerous Platforms

A great benefit of mobile performance support is it can work with any of today’s popular digital devices for easy consumption. That means your employees can learn from the iPhones, tablets, Android devices or whatever they happen to have with them at the time, which makes it much more likely they will access the information when it is needed. Of course, your performance support can also be made compatible with laptop and desktop computers as well, which means your employees will have plenty of options when it comes to accessing information on the fly.

Mobile Performance Support


Audio & Video Enabled

Mobile performance support also makes implementing audio and video files a viable option for busy professionals. Since the information can be accessed anywhere, it allows users to “brush up” on product information and other types of knowledge when it is needed. Mobile devices also make the most of this technology so it is a huge win/win for employers that prefer to share information across a number of mediums.

Offline Storage Capabilities

Finally, mobile performance support works because users can store frequently used information on their smartphones and access it whenever a need arises. Without the constant need for an internal network, this makes knowledge bases accessible at anytime, anywhere…even if your staff is pitching to a client in the middle of nowhere.

Utilizing mobile devices for performance support is a great way to keep vital information easily accessible at any time. Whether an employee needs to brush upon product specs on the way to a sales meeting, or look up a software tutorial a the office, mobile performance support is there when employees need it.

To learn more about mobile performance support, contact us!