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One of the areas requiring the most training in a corporation is product knowledge. As soon as a new product is rolled out, the employees are expected to know the features well enough to talk about it competently with customers. The business depends on it.
Acquiring and retaining all those talking points can be no small task. Simply knowing about a product isn’t a deep enough understanding to be able to answer all the questions that a customer may have. There is a way for employees to attain the necessary extensive knowledge. Serious games are the answer.
Using serious games for gaining product knowledge is a way to ensure that employees will be well-prepared for in-depth discussions about product features with clients and potential customers.
Here are some tips for using serious games:
One of the major advantages that come from the use of serious games for teaching product knowledge is the interaction between peers that can result. This can happen in two distinct ways:
The main goal of training of any kind is to prepare employees to serve the customers to the best of their ability. Having a handle on the ins and outs of the products they are selling benefits everyone.
Designing Digitally, Inc. has the expertise to develop in-depth product knowledge training that will result in increased sales.
Contact us today to learn how eLearning can take your company to the next level!