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A non-disclosed fast food industry client was looking for an innovative way to train new hires on how to do the day to day operations at the fast food franchise, as they have found there is a relatively high turnover of employees and the cost of training is increasing. While the client currently uses 2D traditional eLearning modules, they found a decline in the effectiveness of those types of modules, particularly with newer generations entering the workforce. The client was looking for an innovative way to develop a learn-by-doing experience.
Designing Digitally, Inc., which specializes in training simulations, determined the best strategy would be to develop a 3D simulated learning tool that would provide “hands on” experience of the tasks used in the day to day operations of the restaurant. The learner is guided by a virtual instructor that informs them of the proper steps for each job within the fast food restaurant. Once the learner is provided orientation by the virtual instructor he or she is then asked to perform the specific job duty. For example, the learner is taught how long fries are to be put in the deep fryer and what to do with them once they are removed. The learning experience is SCORM-coded providing the opportunity for tracking and scoring.
The introduction of 3D training simulations has proven to be an effective form of learning, not only for newer generations but for all end users. The “hands on” experience provides for a much greater retention rate than that of traditional 2D eLearning.
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