Virtual Reality Onboarding Virtual Reality Training Simulations for Lyft
Project
Virtual Reality Onboarding – Worst Ride Ever
Training Method
WebXR – Virtual Reality
The Client
Lyft, Inc. is an American company offering mobility as a service, ride-hailing, vehicles for hire, motorized scooters, a bicycle-sharing system, rental cars, and food delivery in the United States and select cities in Canada.Â
Sneak Peak
The Challenge
Lyft faced a significant challenge in their onboarding process: the scenarios demonstrating poor driver and rider experiences were limited to text-based content. This method lacked engagement and failed to convey these experiences’ real-world implications effectively. Lyft needed a more dynamic and immersive training tool to offer a deeper understanding of expectations during a ride, instill confidence in new employees, and ensure that customers receive top-quality service by educating new hires on best practices and empathy for drivers and riders.
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