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Logo of Checkers fast food chain: "crazy good food" slogan on a red and green oval background with an emphasis on fast food.

DRIVE-THRU CHALLENGE TRAINING GAME: For Checkers & Rally's

Logo of Checkers fast food chain: "crazy good food" slogan on a red and green oval background with an emphasis on fast food.

Client

Checkers

Training Course

Drive-Thru Challenge Game

Training Delivery

eLearning
Designing Digitally - Logo of the eLearning Vendor Horizon Interactive Awards with "gold winner" text highlighted in yellow. Designing Digitally -

The Client

In a continued partnership with Checkers & Rally’s, a leading fast-food chain, Designing Digitally collaborated with Checkers to address challenges in front-end cashier staff training, recognizing a need for transformation within the fast-food service industry.

This case study dives into the evolution of employee learning and development in response to specific challenges faced by Checkers. 

Training Sneak Peak

The Challenge

Checkers faced challenges in guest service standards, particularly in guest recovery scenarios. The need to improve customer satisfaction and enhance employee performance prompted a bold vision for a contest-style module. This innovative training needed to reshape the way front-end cashier staff interacted with guests, fostering a culture of excellence and efficient problem resolution.

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The solution

Designing Digitally, Inc. responded by creating the Drive-Thru Challenge Game—an elegant module that not only gamified the learning experience but also addressed the specific challenges faced by Checkers. Key concepts for exceptional guest service were systematically presented, and interactive elements were strategically incorporated to reinforce crucial interactions. The training not only improved technical skills but also focused on employee development, promoting a deeper understanding of customer-centric practices.

Built to be mobile-friendly, the Drive-Thru Challenge Game provides flexibility for continuous employee learning during breaks or on the go, directly addressing the challenges Checkers faced.

The impact

Initially reaching over 15,000 learners, the Drive-Thru Challenge garnered excellent feedback, showcasing the tangible impact of innovative and engaging training approaches on employee learning, performance, and overall guest service standards at Checkers & Rally’s. This success story emphasizes the transformative power of targeted training solutions in overcoming specific industry challenges. If you are curious about digital learning solutions for your workforce, connect with our team for our exploratory conversation today. 

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Start Improving Your Employee Training Outcomes Today

Ready to dive deep into your learning and development initiatives and improve your employee training programs through innovative learning? Connect with our team today to discuss your company’s needs and goals to get started.







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