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A man is riding a bike on a hill.

Quality Program Health Assessment Simulations For Procter & Gamble

A man is riding a bike on a hill.


Quality Program Health Assessment Simulations

Training Method

Custom Training Simulations

The Client

The Procter & Gamble Company is an American multinational consumer goods corporation headquartered in Cincinnati, Ohio

Sneak Peak

The Challenge

Procter and Gamble (P&G) conducts self-assessments of the Quality Programs at all their production, research, distribution, and warehousing facilities to ensure each one meets the company’s performance standards. The Quality Program Health Assessment (QPHA) is the site’s self-assessment, providing a framework for evaluating and understanding adherence to the Corporate Quality Management System (QMS). The QPHA also helps the sites manage overall risk effectively and foster a quality and continuous improvement culture. This assessment is a critical component in the overall risk-based approach to Quality Management.

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The solution

Designing Digitally, Inc. (DDINC) worked with Subject Matter Experts (SMEs) from P&G to write a fictional story about a plant releasing a new product. DDINC then worked with the SMEs to create a 3D training simulation of the warehouse and plant for the learners to explore as if they were conducting an assessment at the site. Learners virtually visit different plant sections, such as the research labs, production lines, and loading docks, to discover how the site handles the new product release using this training simulation.

The learning experience simulates the complete QPHA process at an actual site where learners can interact with all areas they would encounter at an actual site, free of real-life consequences for mistakes. It was important for the learners to gain realistic experience assessing the complete picture of the site’s QMS health, not just pointing out things that are wrong or out of place. Therefore, DDINC developed multiple types of interactions to mimic various tasks in the training simulation. These include taking photos of physical observations in a scene, making choices regarding what to say in a conversation, identifying essential facts in the documentation, organizing notes, and choosing the best course of action in a specific scenario.

After completing the training simulation, learners must write a full QPHA assessment report for the fictional plant. If they worked through each interaction thoroughly, they will have all the information they need to compile a detailed and accurate report. Learners then meet with their mentor from P&G to discuss their findings and conclusions. This system added personal feedback and a social engagement component, making the innovative training solution even more effective and meaningful.



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