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Designing Digitally - A blank white image with no visible content, much like a fresh slate awaiting the intricate strokes of talent management training. Designing Digitally -

Talent Management Acquisition Training Program For Rentokil Terminix

Designing Digitally - A blank white image with no visible content, much like a fresh slate awaiting the intricate strokes of talent management training. Designing Digitally -


Hiring, Interviewing, & Creating Quality Talent Pools

Training Method

Custom Online Training Program

The Client

The Rentokil and Terminix family of brands have come together to form the world’s leading pest control company in the world.

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The Challenge

Service Managers are provided 90-day onboarding training when they start their role, previously delivered through a series of Instructor Led-Training and on-the-job shadowing. While these methods can be effective, Terminix could not track and measure the quality of training each Service Manager received. They needed to ensure each employee was receiving the same standard of training.

Designing Digitally, Inc. was commissioned by Rentokil Terminix to create an online training program for all talent acquisition and leadership members to receive throughout a ninety-day riggourous learning journey.

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The solution

Designing Digitally was commssioned with determining the best approach to training the target audience. The outcome of this analysis was to create a program called “Hiring, Interviewing & Talent Pools”. This program consists of a 90-day online program for Service Manager’s onboarding training. In the course, learners are taught the four-step interview process.

The training immerses the audience into being the hiring manager with a stack of job candidates. 

When the learner selects someone to interview, they can review their resume, the Rentokil Terminix values, and the Job Interview Guide Questions before beginning the branching conversation interview. Once they enter the conversation with the candidate, they will choose their questions and be in charge of how the conversation outcomes. They will track whether each component of the STAR components is met before completing the interview. The learner receives feedback based on the decisions they make throughout the conversations.

Once the interviews are complete, they will rate the conversation and select the next candidate to interview. Once all candidates have been interviewed, they will hire the candidate they feel is most qualified. The learner will receive feedback based on the choice of candidate they made.

The interactive dynamic learning experiences provided Service Managers with an opportunity to practice their hiring decision skills and interviewing techniques and define interview results into comparable figures. It has resulted in higher quality hires and a lower turnover rate for the company.



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