Procter and Gamble (P&G) conduct self-assessments of the Quality Programs at all of their production, research, distribution, and warehousing facilities to ensure each one is meeting the company’s performance standards. The Quality Program Health Assessment (QPHA) is the site’s self-assessment which provides a framework for the evaluation and understanding of adherence to the Corporate Quality Management System (QMS). The QPHA also helps the sites to effectively manage overall risk and foster a culture of Quality and Continuous Improvement. This assessment is a key component in the overall risk-based approach to Quality Management.
P&G created a simple eLearning module to present the QPHA principles to their employees and also developed a mentorship program to help guide their Lead Assessors in how to better conduct the conversation with site employees. However, they felt they needed an immersive training experience to better educate and qualify Lead Assessors; a life-like assessment where the learners must make observations, probe into conversations, and uncover processes or procedures that need to be improved upon on the site. P&G wanted a scenario where learners must think critically to compile facts and draw conclusions about the site’s overall quality and quality system health.
Designing Digitally, Inc. (DDINC) worked with Subject Matter Experts (SMEs) from P&G to write a fictional story about a plant that is releasing a new product. DDINC then worked with the SMEs to create a 3D model of the plant for the learners to explore as if they were conducting an assessment at the site. Learners visit different sections of the plant, such as the research labs, production lines, and loading docks, to discover how the site is handling the new product release.
The learning experience simulates the full QPHA process at an actual site where learners can interact with all areas they would encounter at an actual site, free of real-life consequences for mistakes. It was important for the learners to gain realistic experience assessing the full picture of the site’s QMS health, not just pointing out things that are wrong or out of place. Therefore, DDINC developed multiple types of interactions to mimic various tasks. These include taking photos of physical observations in a scene, making choices regarding what to say in a conversation, identifying important facts in the documentation, organizing notes, and choosing the best course of action in a specific scenario.
After completing the simulation, learners must write a full QPHA assessment report for the fictional plant. If they worked through each interaction thoroughly, they will have all the information they need to compile a detailed and accurate report. Learners then meet with their mentor from P&G to discuss their findings and conclusions. This added component of personal feedback and social engagement allows the innovative training solution to be even more effective and meaningful.
P&G has just completed their first offering of this comprehensive Program and is very pleased with the QPHA course. So far, the Program has been a great success with learners finding value in the experiences of the simulation. One learner shared that it “…provides very clear examples and helps to develop/consider various tools when conducting a QPHA.” P&G has plans to expand this simulation to ensure each of their sites has a qualified QPHA Leader. Over 95% of the trainees that took the simulation stated that the simulation was valuable to their job activities and job role.