Drive-thru Drama Customer Service Employee Training For Checkers & Rally's

Client

Checkers & Rally’s

Training Course

Drive-Thru Drama Customer Service Training

Training Delivery

eLearning

The Client

Designing Digitally proudly collaborated with Checkers & Rally’s, a national fast-food chain, to revolutionize their customer service training.

Focused on guest recovery, we created award-winning eLearning aimed to empower employees to go above and beyond in resolving challenging situations.

Training Sneak Peak

The Challenge

Checkers & Rally’s recognized the need to enhance customer service skills, particularly in guest recovery scenarios. Wanting to showcase effective techniques through videos, they entrusted Designing Digitally to seamlessly integrate these videos into an engaging and interactive training program.

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The solution

In response, Designing Digitally and Checkers & Rally’s crafted the Drive-Thru Drama Customer Service Training with a unique social media theme. Tailored to resonate with their young workforce (16-24 years old), the training adopts a YouTube playlist format. Learners judge employee performances in simulated customer service scenarios using emojis, hashtags, and star ratings. A lively voice actor provides insightful commentary, complemented by humorous captions and photos.

The Impact

The training not only imparts the guest recovery process but instills a deeper understanding of the importance of respectful customer interactions, steering clear of Drive-Thru Drama. Designed for iPads, the non-traditional training is being rolled out to restaurants with low customer satisfaction ratings, with Checkers & Rally’s anticipating a positive impact on overall customer satisfaction throughout their chain. The success lies not just in skill acquisition but in fostering a customer-centric culture. To learn more about this project or discuss a training solution like this for your team, get in touch with us today.

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