![Designing Digitally - A blank white square symbolizing the Culture of Civility, with no visible features or content, promotes respect and dignity. Designing Digitally -](https://www.designingdigitally.com/wp-content/uploads/2024/02/Concast_Logo.png)
Culture of Civility and Respect Training Program for Comcast
![Designing Digitally - A blank white square symbolizing the Culture of Civility, with no visible features or content, promotes respect and dignity. Designing Digitally -](https://www.designingdigitally.com/wp-content/uploads/2024/02/Concast_Logo.png)
![Designing Digitally - A blank white square symbolizing the Culture of Civility, with no visible features or content, promotes respect and dignity. Designing Digitally -](https://www.designingdigitally.com/wp-content/uploads/2024/02/Concast_Logo.png)
![Designing Digitally - A blank white square symbolizing the Culture of Civility, with no visible features or content, promotes respect and dignity. Designing Digitally -](https://www.designingdigitally.com/wp-content/uploads/2024/02/Concast_Logo.png)
Training Course
Culture of Civility and Respect Training
Training Delivery
Training Simulations
The Client
Comcast provides services to U.S. residential and commercial customers in 40 states and the District of Columbia.
training Sneak Peak
![Designing Digitally - A laptop screen displays an online training module titled "Respect in the Workplace: The Supervisor's Role," featuring a conversation between two animated figures and a menu with various lesson topics, promoting a culture of civility within Comcast. Designing Digitally -](https://www.designingdigitally.com/wp-content/uploads/2024/02/Comcast_SP_01.png)
![Designing Digitally - A laptop screen displays an online training module titled "Respect in the Workplace: The Supervisor's Role," featuring a conversation between two animated figures and a menu with various lesson topics, promoting a culture of civility within Comcast. Designing Digitally -](https://www.designingdigitally.com/wp-content/uploads/2024/02/Comcast_SP_01.png)
![Designing Digitally - A hand touches a tablet screen displaying a course menu on "Respond to the Unspoken: The Real Reasons People Resist." A virtual instructor stands in the background, emphasizing Comcast's commitment to creating a Culture of Civility and Respect. Designing Digitally -](https://www.designingdigitally.com/wp-content/uploads/2024/02/Comcast_SP_02.png)
![Designing Digitally - A hand touches a tablet screen displaying a course menu on "Respond to the Unspoken: The Real Reasons People Resist." A virtual instructor stands in the background, emphasizing Comcast's commitment to creating a Culture of Civility and Respect. Designing Digitally -](https://www.designingdigitally.com/wp-content/uploads/2024/02/Comcast_SP_02.png)
![Designing Digitally - Hands typing on a laptop displaying a training module titled "Respect in the Workplace: The Supervisor's Role," with lessons on reasons for concern, types of behavior, and managing a culture of civility at Comcast. Designing Digitally -](https://www.designingdigitally.com/wp-content/uploads/2024/02/Comcast_SP_04.png)
![Designing Digitally - Hands typing on a laptop displaying a training module titled "Respect in the Workplace: The Supervisor's Role," with lessons on reasons for concern, types of behavior, and managing a culture of civility at Comcast. Designing Digitally -](https://www.designingdigitally.com/wp-content/uploads/2024/02/Comcast_SP_04.png)
![Designing Digitally - Tablet displaying a workplace training video titled "Respect in the Workplace: The Supervisor's Role," emphasizing a culture of civility, with various navigation and control buttons visible on the screen. Designing Digitally -](https://www.designingdigitally.com/wp-content/uploads/2024/02/Comcast_SP_03.png)
![Designing Digitally - Tablet displaying a workplace training video titled "Respect in the Workplace: The Supervisor's Role," emphasizing a culture of civility, with various navigation and control buttons visible on the screen. Designing Digitally -](https://www.designingdigitally.com/wp-content/uploads/2024/02/Comcast_SP_03.png)
The Challenge
Numerous supervisory figures across diverse global landscapes encounter a common problem: balancing assertiveness and empathy, delivering constructive feedback without veering into rudeness or disrespect. Many enterprises grapple with this challenge, employing varied approaches, some fruitful, others not. Establishing clear guidelines and boundaries early on through comprehensive Diversity and Inclusion Training is imperative for fostering a positive work environment.
To rectify managerial missteps, elucidate unacceptable behaviors, and foster improvements, a discreet client engaged Designing Digitally, Inc. The objective was clear: to confront the issue directly and realign with the fundamental philosophies of the organization by furnishing supervisors with on-the-job training, thereby bolstering morale in problematic areas.
The solution
Designing Digitally, Inc. devised a pioneering interactive e-learning solution encompassing many pertinent topics tailored for supervisory managers. The program aimed to immerse learners in an experiential journey, unveiling the ripple effects of their actions within the organizational fabric. Opting for an “undercover boss” approach, the solution provided learners with an outsider’s perspective on workplace dynamics.
Adhering to the company’s learning management system (LMS) standards necessitated the use of video gaming engine technology in development. After submitting a proposal, the Designing Digitally, Inc. team meticulously evaluated platforms and solutions to meet this requirement, recognizing the absence of a viable.
Beyond LMS requisites, two pivotal considerations loomed large. Previous training efforts had faltered, underscoring the inadequacy of mere visual aids, and the course’s target audience encompassed all supervisory echelons within the organization, demanding intuitive usability and efficient completion times.
Designing Digitally developed elaborate storyboards featuring diverse scenarios, characters, and settings were meticulously crafted. Within the training framework, managers assumed an undercover guise, transitioning from their routine tasks to experience firsthand the treatment their subordinates and upper management meted out. By confronting the consequences of their actions and charting a path toward rectification, learners gained invaluable insights into workplace culture.
LET'S TALK ABOUT YOUR UPCOMING PROJECT!
- CLIENT SUCCESS STORIES
- PAST PROJECTS
- COMMISSIONED WORK
- PROJECT PORTFOLIO
- PROGRAM OUTCOMES
- ORGANIZATIONAL IMPACTS
- LAUNCHED CLIENT PROJECTS
Start Improving Your Employee Training Outcomes Today
Ready to dive deep into your learning and development initiatives and improve your employee training programs through innovative learning? Connect with our team today to discuss your company’s needs and goals to get started.
- 866-316-9126
- info@designingdigitally.com