DRIVE-THRU CHALLENGE TRAINING GAME: For Checkers & Rally's
The Client
In a continued partnership with Checkers & Rally’s, a leading fast-food chain, Designing Digitally collaborated with Checkers to address challenges in front-end cashier staff training, recognizing a need for transformation within the fast-food service industry.
This case study dives into the evolution of employee learning and development in response to specific challenges faced by Checkers.
Training Sneak Peak
The Challenge
Checkers faced challenges in guest service standards, particularly in guest recovery scenarios. The need to improve customer satisfaction and enhance employee performance prompted a bold vision for a contest-style module. This innovative training needed to reshape the way front-end cashier staff interacted with guests, fostering a culture of excellence and efficient problem resolution.
The solution
Designing Digitally, Inc. responded by creating the Drive-Thru Challenge Game—an elegant module that not only gamified the learning experience but also addressed the specific challenges faced by Checkers. Key concepts for exceptional guest service were systematically presented, and interactive elements were strategically incorporated to reinforce crucial interactions. The training not only improved technical skills but also focused on employee development, promoting a deeper understanding of customer-centric practices.
Built to be mobile-friendly, the Drive-Thru Challenge Game provides flexibility for continuous employee learning during breaks or on the go, directly addressing the challenges Checkers faced.
The impact
Initially reaching over 15,000 learners, the Drive-Thru Challenge garnered excellent feedback, showcasing the tangible impact of innovative and engaging training approaches on employee learning, performance, and overall guest service standards at Checkers & Rally’s. This success story emphasizes the transformative power of targeted training solutions in overcoming specific industry challenges. If you are curious about digital learning solutions for your workforce, connect with our team for our exploratory conversation today.
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Start Improving Your Employee Training Outcomes Today
Ready to dive deep into your learning and development initiatives and improve your employee training programs through innovative learning? Connect with our team today to discuss your company’s needs and goals to get started.
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