Custom eLearning, Serious Games, Training Simulations & Mobile Learning Development

Our most frequently asked questions


You asked, and we answered! Here are some of our most frequently asked questions, and our responses, in hopes of offering you more clarity about Designing Digitally’s services, capabilities, and the processes we utilize.

Can you create courses that work on the iPad and mobile devices?

Yes, we can! We would need to know if you just need iPad, phone devices or a combination of the two. The tablets, such as iPads, work similar to the browser, while a phone app, or on a particular phone device, the design and setup is completely different.

How long does it take to build a successful Learning Project?

This is dependent upon the production level, the level of art assets, type of project, the level of content readiness, and the overall time frame needed for launch. The production timeline is provided after the Needs Analysis Consulting is completed, at which time both companies will agree upon a timeline.

Can I send you our logo and brand guidelines?

Yes of course! When we build your project, we are completely transparent and will customize your learning project with your company branding. Our talented team of designers will go above and beyond your expectations with the desired theme ideas and design aesthetics.

Can you give my old course a facelift?

Yes, we are known for taking old courses and bringing them back to life as engaging learning experiences. Whether it was Instructor-led or already established eLearning, our team is able to adapt and develop all your training needs!

Can we have voice narration?

Absolutely! We choose professional voice narrations based on your audience’s appeals and interests. If we do a theme-based course, we will ensure we choose voice over talents that are aligned with the style. You ultimately choose the actor or actress, however, we will manage and oversee all recording, scripting, revisions, etc.

Who provides the visuals for this course?

Designing Digitally, Inc. will provide all visuals needed in the course. If you have any suggestions or specific images, just let us know. If you’re looking for specific levels of 3D or 2D artwork, please let us know. Video production is quoted separately due to variables such as actors, locations, etc.

Can you help us with the storyboarding?

Yes. Our team completes project storyboards from analysis, design, development, implementation, and evaluation to allow you to be the project champion and make major decisions.

What development tools do you use?

Our team is talented and certified in all major eLearning platforms such as Articulate Storyline, Articulate 360, Adobe Captivate, Lectora Inspire, Adapt Framework, Adobe Animate, Adobe Flash, and many more. We also develop custom Mobile Apps, and HTML5/Web based applications and interactions using modern programming languages. During our DETERMINE phase, we work with you to decide which technologies work best for your systems and audience.

Do you have a Warranty Period?

We have a 90 day warranty period for bug issues with the experience. This is to ensure that your user’s experiences are running smoothly. Upon completion of the 90 day bug-free warranty, Designing Digitally will hand over the raw files. We then offer the Sustainment & Support agreements to help nurture the learning experience throughout the life cycle of the launched product!

Do you offer Updates and Support?

We do offer Sustainment and Support Agreements (SSA) to maintain and assist with any issues you may have with the project.This is provided once we have sign off on the project. The SSA allows for updates and changes to happen as your business evolves, rules and regulations change, or content needs updated later on through the life cycle of the project launch. It also allows for a discounted rate to help encourage the evolution of the learning experience for maximum impact to meet the changing business goals of the organization.

Do we get the raw files?

Yes! You will receive the raw files, per the upfront request, at no additional charge. After that, the Sustainment & Support agreement starts and we will assist in updates and changes at a discounted rate to help you along the way. We do not, however, train your team on how to use the software or programming language utilized in the project.

What quality criteria does your company use to ensure the solution is instructionally sound?

Intense collaboration with SMEs to ensure a clear understanding of the information and proper leveling of concepts. Build in mid-module interactive assessments combined with end of lesson knowledge checks. Include scheduled assessment cycles for long-term evaluation and reworking of learning.

What is your company's instructional design philosophy?

We use Bloom’s revised taxonomy as a guiding principle to help promote a solid progression of learning and understanding. Learning plans begin with an understanding of the intended audience and their relationship to the educational topic. In conjunction with the SMEs, we create easy to communicate objectives that are both specific and measurable. Determining how the objectives will be met involves melding a solid understanding of educational theory and engaging game mechanics.

What types of measurement strategies has your company included in your solutions?

Scoring, achievement, and reward systems that are relatable to real world settings. Mid-module interactive assessments combined with end of lesson knowledge checks. Scheduled assessment cycles for long-term evaluation and reworking of learning.