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ELECTRONIC RECORDS MANGEMENT EMPLOYEE ONLINE TRAINING FOR INGENIX HEALTHCARE

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Project

ELECTRONIC RECORDS MANGEMENT EMPLOYEE ONLINE TRAINING

Training Method

Training Simulations
eLearning

The Client

Axoltotl was purchased by Ingenix, which is a healthcare information, technology, and research company that is a wholly-owned subsidiary of UnitedHealth Group.

Sneak Peak

The Challenge

Axolotl Corporation (now Ingenix) is a Health Information Exchange Solutions leader. Axolotl’s software is a tool to connect hospitals, physicians, and their medical training partners with patient data tracking, data mining for both doctors and hospitals to access, the ability to send prescriptions electronically to pharmacies, as well as to send invoices to the appropriate insurance companies. To train new users on the software, Axolotl was sending employees to their client locations for hands-on training. To reduce travel and minimize costs, the company wanted a way to train clients on the software system without being at their location.

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The solution

Designing Digitally and Axoltl determined that custom-designed web-based software simulations would be the best solution. The first step was to have our instructional designers learn the software inside and out and then set up systematic instruction based on learning outcomes.

After the extensive instructional design, interactive eLearning simulations were developed, consisting of an interactive mimic of the software, audio commentary, and closed captioning to explain what to do within the system.

Each module included an interactive tutorial and an assessment module, which ensured users had gained the knowledge given in that specific tutorial.

The final development consisted of eight learner hours into microlearning eLearning modules. The development not only included the creation of the content and development of the interactive modules but also included the development of a custom-built Learning Management System (LMS) to house each module and track users’ progress.

With the custom-developed Learning Management System, Designing Digitally, Inc. could develop coding that would interact with the LMS to provide user performance data.

Axolotl was pleased with the success of the web-based eLearning simulation modules, as the development has allowed for reduced travel costs and increased customer satisfaction. As the software system is changed and updated, the modules are also revised to reflect those changes, allowing the client to provide their customers with the most up-to-date information.

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