Empathy Civility Culture Training Simulations For NewYork Presbyterian Hospitals

In collaboration with NYP stakeholders, Designing Digitally identified specific training objectives, including addressing barriers, implementing correct inpatient behaviors, and ensuring a smooth transition to post-hospital care.

Designing Digitally meticulously crafted scenarios and interactive content based on real-world challenges hospital staff face. The content covered diverse situations, such as effective communication, managing patient comfort, and service recovery.

The training simulations employed scenario-based situations, allowing hospital staff to navigate different situations they might encounter. Each scenario required thoughtful decision-making to foster empathy and patient-centered care.

Designing Digitally integrated best practices into the scenarios, emphasizing the importance of clear communication, privacy protection, and empathy in patient interactions. The content aimed to instill a patient-centric mindset among hospital staff.

To provide a dynamic learning experience, Designing Digitally developed an interactive map interface representing various hospital settings. Learners could explore patient rooms, operating rooms, and other areas, engaging in scenario-driven interactions.

The training’s focus on patient-centered care contributed to improved patient satisfaction scores. Hospital staff demonstrated a heightened awareness of individual patient needs, leading to more personalized and satisfactory care experiences.

The post-assessment, drawing from a pool of scenario questions, ensured that learners comprehensively understood the principles of patient-centered care. Continuous assessments provided valuable insights into areas of improvement.

The collaborative effort between NewYork-Presbyterian Hospitals and Designing Digitally resulted in a tailored training simulation that elevated patient-centered care. The training empowered hospital staff to navigate complexities with empathy and skill by integrating real-world scenarios and best practices.